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Frequently Asked Questions

Prepared by the Education and Communication Steering Committee for the South Transfer Center.

All of the East, West, and Central Florida HCA Hospitals and any non-HCA hospital who contacts the Transfer Center for a transfer.

Yes there are seven Transfer Centers within HCA including two in the National Group, one in North Florida and ours here in South Florida.

The Transfer Center is located in an MOB on the University Hospital Campus in Tamarac, Fl.

The Transfer Center has a Director and a Manager. The Director currently reports to the Division CFOs.

YES, every type of transfer should utilize the Transfer Center

Central Logic is the Transfer Center software used by HCA Transfer Centers which provides a wide variety of reports that show physician transfer choices, number of transfers, payor mix and other valuable market intelligence. These reports will be made available to hospital leadership.

Yes. The Transfer Center will have a designated Medical Director.

The staff is comprised of RNs, Paramedics and EMTs.

The Transfer Center system allows the agents to access and view physician on call schedules real time as they are updated by the hospital's med staff.

Yes. There will be a direct line for all physician calls that will be answered by an agent. Sending physicians are one of our key customers.

Case Management will be freed of the tasks of arranging transportation and have more time to perform the qualifying admission tasks.

Yes. There has been significant data gathering on hospital specialties, transport providers, contacts, etc. conducted prior to the opening of the Transfer Center. This information will be available to agents, additionally, they will receive specific training to obtain needed information from all callers.

Escalation Protocols have been built and will be used as needed to address these situations. Generally, the on call hospital administrator will be notified and the sending physician will be referred to the next facility.

Trauma guidelines establish where Trauma patients must go. In life and limb threatening cases, we always yield to what is in the patient's best interest

The Transfer Center will coordinate both HCA and non HCA transfers.

The ultimate decision is with the physician and based on patient need. The Transfer Center will offer HCA availability, and assist in all transfer.

The Transfer Center should be notified of all transfers.

All inbound and outbound calls will be recorded. Robust reports are available from the Transfer Center recording software for all transactions. The audio is not part of the Medical Record, it is used for quality control purposes and is available to hospital administrators if there is a need.

Burns are sent to the nearest appropriate center.

Specialty needs of the patient are always the priority.

The go live schedule was determined based on Meditech Market and other criteria related to geographic markets. The “go live” date is when all of that facility's transfers are to begin to go through the South Transfer Center.

The Transfer Center will support Behavioral Health transfers. However, this is a specialty admission that requires qualifying criteria. The TC does not (at this time) do qualifying for patient admissions.

Yes. When the receiving center notifies that their CT scan is down the TC will redirect as needed.

Surgery Centers are not in current scope for the Transfer Center, but may be considered as part of the growth plan in the future.